Frequently Asked Questions

We do not offer a shuttle service, but we recommend the official Paris taxi, which is often cheaper than a shuttle and has fixed fares depending on the destination.
👉 See official rates here
Please contact the reception desk or mention your request when booking your stay.

• Direct bookings (via Astotel’s website or booking center): please contact our central reservations team during business hours, or the hotel reception outside of these hours.
• Third-party bookings (e.g. Booking, Expedia): please contact the respective agency or platform directly.

None of the Astotel hotels have a private parking facility.
However, there are many public car parks located near our properties. For the most convenient options nearby, we recommend contacting the hotel directly. They will be happy to guide you to the closest available parking options.

Yes, hotel guests may store their luggage free of charge on the day of their arrival (before check-in) or departure (after check-out).
Please note: drop-off and pick-up must take place on the same day.
No overnight storage is permitted.

Yes, we can arrange a romantic or personalized room decoration (for example: rose petals, balloons, champagne, cake…).
Please contact the specific hotel directly to check available options, prices, and organize the surprise under the best conditions.

For any invoice or duplicate request, please contact the hotel directly. The team will be able to send you the document by email.

Bed types and dimensions vary depending on the room category and the selected Astotel hotel.
Exact bed measurements are listed in the detailed room descriptions on each hotel’s dedicated page on astotel.com

Yes, an iron and ironing board can be provided upon request at the front desk, subject to availability.

Yes, all rooms in our Astotel hotels are equipped with a hairdryer for your convenience.

We do our best to accommodate requests for early check-in or late check-out, subject to availability on the day of arrival or departure.
If you wish to guarantee early check-in or late check-out beyond standard hours (check-in from 3 PM / check-out until 12 PM), it is necessary to book the previous or following night.

Yes, Astotel hotels accept ANCV holiday vouchers, both in paper format and digital (Chèque-Vacances Connect).

The breakfast buffet is served from 7:00 AM to 10:30 AM on weekdays, and until 11:00 AM on weekends and public holidays.

Prefer staying in your room? A continental breakfast can be delivered to your room on request, between 7:30 AM and 10:30 AM.

If you have any allergies, intolerances, or specific dietary needs, please inform our team in advance — we are here to help and will do our best to accommodate your preferences.

You can submit your application directly on our official website!
Whether you’re starting out or already experienced, Astotel offers many career opportunities in the hotel sector, across its 16 Parisian hotels or its head office in Paris.
If no current openings match your profile, feel free to submit a spontaneous application via our online form.

If you forgot an item in one of our hotels, please contact the reception of the relevant hotel as soon as possible.